We strive to provide new patients with all relevant information to prepare them for their initial appointments. Please call (512) 442-2727 if you have any unanswered questions after reviewing the following information.

Patients who are using their health insurance for treatment typically pay a copay, coinsurance or a payment toward a deductible. If you wish, we can verify insurance benefits ahead of time and present that information prior to your initial visit. Our Westlake clinic is in-network with the following insurance carriers:

• Aetna – excluding Physical Therapy
• Blue Cross Blue Shield – all providers
• Medicare – all providers (spine issues only for Chiropractic)
• Tricare – PT only
• Triwest (with auth/approval) – excluding Medical
• United Healthcare – all providers

Austin Preferred also offers reasonable self-pay rates for all services. Moreover, we accept patients treating under Letters of Protection, Personal Injury Protection, and Workers’ Compensation.

All new patients at Austin Preferred will need to fill out our New Patient Paperwork prior to the initial visit. The New Patient Paperwork is available to fill out online at the link below. If you do not elect to fill out the paperwork ahead of time, please arrive 30 minutes prior to your first appointment to do so.

In addition to filling out the New Patient Paperwork, please bring in a photo ID, your insurance or Medicare card (if billing through insurance), and any referrals you have from other physicians. Additionally, any diagnostic imaging, medication lists, and visit notes from other doctors are also useful, though not mandatory. 

Please call (512) 442-2727 with questions or to schedule an appointment at our Westlake clinic. Our providers sometimes get booked out for several days at a time, so we advise all patients to call in advance of their desired appointment time. We also keep an ongoing waiting list in the event that patients aren’t able to obtain their desired appointment times. 

While health insurances cover many of the treatment options at Austin Preferred, some are only available at the self-pay rate. We offer free consultations for these self-pay services.

Free consultations at Austin Preferred typically last around 15 minutes. You will discuss treatment options with one of our providers, who will then determine the best approach for your specific case. If you don’t receive treatment the same day, we will schedule your first appointment at that time.

The staff at Austin Preferred Integrative Medicine strives to work alongside patients to secure the most convenient appointment times. We also strive to work with patients to reschedule when necessary. However, we also enforce a cancellation policy.

We realize events can arise which interfere with the planned course of treatment. If you need to cancel or change an appointment times, please call (512) 442-2727 or email info@austinpreferred.com at least 24 hours in advance, so we have adequate time to fill your vacated spot with another patient in need of treatment. We charge a $25 fee to patients who cancel within 24 hours of their scheduled appointment time and to those who fail to appear for their appointments altogether. 

Austin Preferred is a leader in Holistic Medicine in Austin, Texas. Consequently, there are waiting lists to see our medical providers. In light of this, we appreciate the chance to fill vacant time slots with patients who have waited their turn.

Patients who fail to notify us ahead of time regarding cancellations or rescheduling will be subject to a cancellation fee. Depending on the nature and frequency of violations, patients may be required to pay any outstanding fees before continuing treatment. You may reschedule with us at the time of cancellation or call back at your own convenience to do so.

Thank you for choosing Austin Preferred! Feel free to contact us with any questions or concerns regarding our cancellation policy.