The staff at Austin Preferred Integrative Medicine strives to work alongside patients to secure the most convenient appointment times. We also strive to work with patients to reschedule when necessary. However, we also enforce a cancellation policy.
We realize events can arise which interfere with the planned course of treatment. If you need to cancel or change an appointment times, please call (512) 442-2727 or email firstname.lastname@example.org at least 24 hours in advance, so we have adequate time to fill your vacated spot with another patient in need of treatment.
Austin Preferred is a leader in Holistic Medicine in Austin, Texas. Consequently, there are waiting lists to see our medical providers. In light of this, we appreciate the chance to fill vacant time slots with patients who have waited their turn.
Patients who fail to notify us ahead of time regarding cancellations or rescheduling will be subject to a cancellation fee. Depending on the nature and frequency of violations, patients may be required to pay any outstanding fees before continuing treatment. You may reschedule with us at the time of cancellation or call back at your own convenience to do so.
Thank you for choosing Austin Preferred! Feel free to contact us with any questions or concerns regarding our cancellation policy. You can also visit our Services and Conditions pages for more information on treatment at our Westlake clinic.
Q: How much are cancellation fees?
A: We charge a $25 fee to patients who cancel within 24 hours of their scheduled appointment time and to those who fail to appear for their appointments altogether.
Q: When can I pay my fees?
A: Patients can call (512) 442-2727 pay fees over the phone at any time or pay them in person during an office visit.
Q: Who pays the fees for patients under Letter of Protection from an attorney?
A: Our staff will communicate with your attorney regarding any fees you’ve accrued during your course of treatment.
Call (512) 442-2727 with questions about the services we offer, or to schedule an appointment at our South Austin clinic.